Employee Net Promoter Score (eNPS) is a single-question survey that gives you a fast, repeatable measure of team sentiment. CompassHQ includes a dedicated eNPS template so you can start tracking how your engineering teams feel about their work environment with minimal setup.
How eNPS Works
The core question is straightforward: “On a scale of 0 to 10, how likely are you to recommend this company as a place to work?” Based on their response, each participant is classified into one of three groups:
- Promoters (9—10) — Enthusiastic team members who are highly engaged.
- Passives (7—8) — Satisfied but not strongly committed. They are excluded from the final calculation.
- Detractors (0—6) — Dissatisfied individuals who may be disengaged or at risk of leaving.
The eNPS score is calculated as:
eNPS = % Promoters - % Detractors
This produces a score between -100 and +100. A positive score means you have more promoters than detractors. Scores above +20 are generally considered strong for engineering organizations.
Setting Up Recurring eNPS Surveys
- Navigate to Surveys > Create Survey and select the eNPS template.
- The template includes the standard rating question plus an optional follow-up: “What is the main reason for your score?”
- Under Schedule, set the survey to repeat monthly or quarterly. Monthly gives you faster signal; quarterly reduces survey fatigue.
- Choose your audience — you can run eNPS across the entire engineering org or target specific teams.
- Click Publish to start the first round.
Benchmarking Against Your Own History
Rather than comparing to external industry benchmarks, focus on your own trend line. CompassHQ plots your eNPS score over time so you can:
- Spot inflection points — A sudden drop may correlate with a re-org, tooling change, or increased on-call burden.
- Validate improvements — After addressing feedback from a previous round, check whether the next score reflects the change.
- Compare across teams — Filter by team to identify groups with consistently lower scores that may need targeted attention.
Pair eNPS data with your SPACE survey results to understand not just how people feel, but which specific dimensions are driving that sentiment.